The Influence of Leadership and Employee Empowerment on the Quality of Land and Building Tax Services in Tengah Village, Kramat Jati District East Jakarta Administrative City
Wiesye Debby Nussy || Veithzal Rivai Zainal || Azis Hakim
Volume 11 Issue 5 2023
Abstract:
This research aims to determine and examine the partial and simultaneous influence of leadership
and employee empowerment on the services quality in Tengah Village, Kramat Jati District, East Jakarta
Administrative City.
The research method uses a survey with a quantitative approach that is correlational with a sampling technique that
is saturated sampling, namely a sample research technique when all members of the population are used as samples,
another term for saturated samples is all, where all members of the population are used as samples. In this study, the
number of samples was 48 respondents. The variables studied are leadership (X1) and employee empowerment (X2)
as independent variables, while Land and Building Tax Services service quality is the dependent variable (Y).
Based on the results of the research that has been carried out, it can be concluded that from the results of the
discussion and research, namely: a) The results of the hypothesis test of the leadership variable on the services
quality obtained a correlation coefficient value of 0.727. Meanwhile, the coefficient of determination is r 2 = 0.529,
meaning that the services quality is 52.9% determined by leadership, and the remaining 47.1% is determined by
other factors, this means that the Ha hypothesis is accepted, namely that there is strong and significant positive
influence between leadership on service quality public. b) The results of the hypothesis test of the employee
empowerment variable on Land and Building Tax Services service quality obtained a correlation coefficient of 0.717.
Meanwhile, the coefficient of determination is r 2 = 0.514, meaning that the services quality is 51.4% determined
by employee empowerment, and the remaining 48.6% is determined by other factors, this means that the Ha
hypothesis is accepted, namely that there is a strong and significant positive influence between employee
empowerment and quality services. c) To test the double correlation hypothesis of the leadership and employee
empowerment variables together on the services quality , a correlation coefficient value of 0.776 was obtained.
Meanwhile, the coefficient of determination is R 2 = 0.602, meaning that together, the services quality is 60.2%
determined by leadership and employee empowerment, and the remaining 39.8% is determined by other factors, this
means that the Ha hypothesis is accepted, namely that there is a strong influence and the significance of leadership
and employee empowerment together on the services quality.
